Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
nice color, good quality, lot of space, fast delivery, thank you
J***S –
Very useful bag. Quality is very nice. Sturdy and I think it will last for a very long time. It’s also stylish and pretty aside from being very handy and useful. I recommend this product!
P***r –
perfect amazing I love it it’s not just good for babies but great bag if your like me and carry everything with you lol I love it very roomie very stylish and just like the picture fast shipping HIGHLY RECOMMEND thank you so much!
R***s –
This is better than expected, really good product high quality materials, alot of pockets, very spacious, and the bag was shipped very fast one week.
Customer –
Super-fast shipping! Custom made 31.12 in the evening and 06.01 Courier brought package home (Kaluga). The pack good, color is better than the photo! Sewing quality, has a USB-charging and even warmer. Branches very much, перегрузила all of мамской bags from stroller (from which all excluded) -This backpack is nearly empty!!! Very comfortable straps (which feared) and breathable fabric on back and inside of the straps. THE hooks to attach to the stroller-fire at all! I have a trailer packages from the store, and backpack convenient hanging behind))) Thank you! Recommend the 100%!
C***. –
I am too happy!!! The quality is great love! Arrived super fast, 3 weeks Chile arrived full, the color is very beautiful is a entretegido purplish blue beautiful love is the best buy I ‘ve done!
K***a –
Very cool bag. A lot, high quality zippers, pleased USB built-in and even Thermos bottle is. Definitely recommend and bag and store!
E***a –
To SPB 2 weeks. Quality is excellent, good lightning, Slider goes, as smooth as butter, no thread, in general, like other writing. And now, what is no one said. Want to note that the straps have Reinforced seams and it’s super, Insulating well fit classic, large bottle Avent and there is still room for higher bottles, the front pockets it as well-placed. Plastic hooks. And now about questionable: cable for yusb removable, this handy in case when it is defective, but it is not fixed, and to connect charger it need or hold (if backpack not to capacity jammed) or open the bag, but then what is it for? You can then just “can” drag. In general, all very much. Seller and backpack RECOMMEND. THE Land and Квин worse quality material and the last a little to lock (there are friends with these backpacks ).
V***a –
Bag stylish and comfortable, spacious, and it is very important, with the child is always a lot of things to take necessary, it is mounted on a carriage. Enjoyed.
A***a –
Very comfortable backpack! Good quality! Water Repellent!)
H***s –
This product is exactly the same as advertised. The quality is also beyond expectations. Although it reached Pakistan within 5 weeks but was worth waiting. Seller & product are highly recommended.
S***i –
¡Spectacular! Arrived in a reasonable time, agreement to the statement by the store. Looks quality nice. Good closures and material. Nice color and a good furniture size. As described. Loved it!
K***. –
Not to say that I just love, but good backpack, high quality. Color was lighter than the picture and more-gray. Inside, as in the description. But a little disappointed-short strap, apparently, to not out, when you wear the bag. We Have strap gray straight through almost pulling, to not look like grader with carry bag above head (and the front is very beautiful). Attaching to the stroller seems OK, Velcro strong. See how much is enough
E***v –
Great!! I love great quality fast delivery very spacious
E***o –
Bag super! All the details in place, stitched perfectly, all zipper work, yusb works, fully consistent with the description! Thick cloth. No smell! Seller sociable. Recommend! Shipping 20 days. Would Be a great gift for a new baby!
S***e –
Didn’t expected that it will be so fabulous bag. The quantity is perfect, a lot of space for childs stuff, thank you verry much for such good
A***e –
I am really impressed and happy about this bag. Everything is just like it needs to be. It have much space, coloure is just right. Quality is really good. Thank you. Totally recomend.
A***a –
Excellent backpack, super quality, large pockets, regretted that ordered, Fast shipping, to Mordovii came for 11 days, ordered 30.08 came 11.09
O***k –
Custom made 31.08.18, backpack had 10.09.18. Backpack just cool. Packed well, odor. Made with high quality, zipper slide easily. Now all fit in one bag. It is left to chance, top hard frame, also convenient to backpack did not fall, and keep the shape. Seller announced to all movements of the parcel. Very happy buying a 100%. Recommend, take you will not regret!!!
K***k –
I love my diaper bags, got two, 1 wine red and navy blue. The colours look amazing, bag came within 15 days. Seller was very good with keeping me updated. I love the material, great zippers, the bag is perfect size. Very happy with my purchase!