Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***a –
Great product, I like! IN a gift only kulonchik AND ALL:-( And like a bib and brush for washing bottles.
F***l –
Arrived very fast in less than two weeks, is equal to the description and is acolchadito love. AND many thanks by the gift, has been foremost a detail.
N***n –
Muy bueno, excelente producto, me falta probarlo con la bebe, pero ya me lo probé y funciona perfecto. Nice product really good, it missing to try it with the baby, despite of that I tried and by my self and it work perfectly fine
N***g –
The baby carrier is perfect and nice and thank you store for the gift good luck!!
O***a –
Ordered 16 Nov, arrived 2 Dec. It’s fast safe. Quality is good, like, fully consistent with the description, even a small present in parcel, very nice 🙂
V***V –
Thank you parcel arrived quickly packaging in good condition. recommend this prodpvtsa.
N***n –
Parcel received very quickly. I do it not yet used but feel I’m already satisfied quality. Thank You for small gifts it feels pleasure thanks. A counselor!! Yes quality price perfect.
A***a –
27.11-21.12 CET. Order tracking. Items are well-packed, instruction manual. As the store put gifts, for which he had a special thank you (Brush cleaning bottles bib the bracelet red rope). The carrier is very high quality and safe for baby, a lot of fixtures, durable straps. Soft fabric, no odors. In 1 day is tested in hypermarket. My Daughter like, very convenient, even slept in it. (We have 4 months, weight 7 kg, height 68). There Are 4 Modes for socks: backpack, front face to chest, front facing right, front lying
N***a –
Shipping Sverdlovsk region accounted for 26 days; track; эргослинг cool, very like, fits the description and photo, sewn, bright color; is not used as a child a month and it is impossible to plant due to load the spine; gift store put sponge for washing bottles, bib, Red Thread for hand, very nice; definitely recommend seller and goods!
L***n –
Exactly like the description and photo. Hot solid and quality. I recommend the store
I***a –
Excellent carrying with clear instructions, at the level of quality, store put further gifts
J***o –
Order Super fast just 12 days to arrive. product so which already described part added goodies. store Super recommended no doubt will buy. many thanks
T***d –
Very well made. Good Quality. And sweet Gifts doing. Thanks to Seller.
A***n –
No contact with. Goods shipped quickly. Very quickly taken over other orders with Ali only 2 weeks. High quality processed seams, although a few threads is present. Good quality material, paralonovym insert in the material are present, holds shape. Plan To use after 6 months. All adjustable, very nice kenguryatnik. The store also put a small gift.
E***a –
Kangaroo (sling) did not understand it) in between. Quality very Horsham. Seller put gifts is very nice and thank him for it.
V***s –
Hello everyone! Finally отмирание hand over. Now use this Backpack baby carrier-multifunctional 🙂 Convenient, that is the supine position, it is very comfortable for sleeping and feeding on hand. AND sitting position face from my mother and my mother we love!!! Also you can lift the top pad, and the child will support for head, if he wants to sleep. it is taken out of pocket with Velcro and detachable when not needed, and yet there is a pocket there for small items, such as a or small toys. Have a waist belt, to load распределялась. Can do without it, all is detachable. Straps are extended well, even suitable for our dad height 1 m. 80 cm. When should be shorter, you can roll up and fasten rezinochkoy, very convenient. Fabric soft to the touch, all hooks latches hold on tight. There was no odor. Flat seams and strong and neat. Before using stretched machine on before using stretched machine at 30 degrees, do not deformed.
A***a –
Fits the description of goods, color is the same, the quality is excellent. Items come in time. Pay Extra for fast delivery. Seller very sociable, put a small gift, thank you. Instructions included. Also please send mail instructions, responded very quickly, sent immediately. Seller recommend.
N***e –
Im so happy with this item. There was a little bit of delay, but the store helped me and made sure I got the item as soon as possible. So ThnQ seller! The item is exactly as pictured and very good Quality.
A***o –
Like all OK. Seller put gift. Shipping weeks 2-3 weeks, the exact date not remember in my opinion fast. IN fact is not tried, it should be what was happening and washed to begin with.
K***a –
Parcel arrived for 2 weeks! Good quality, no smell, track, inside a present and instruction. Good product, thank you!