Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
N***A –
Elegant dress, child very like, quality, RIM is also good quality!
I***a –
Ļoti patīk, Pat pašai tādu sagribējās, meita ļoti Priecīgaļoti ātri atnāca, paldies!
S***a –
the dress is great, has a lot of volume, good quality just the waiting time was very long, more than 60 days…
H***m –
Fast delivery despite the holidays. Super beautiful dress
C***a –
Arrival within weekly costume top quality ומהממת thanks very much very much
D***e –
very beautiful dress, i am very pleased. the size was a bit too small for the 12-14 years category, so i put a long white tutu skirt under the dress and it gave it that “princessy” look.
V***a –
Super daughter happy, the photo dress just got have not stripped
O***a –
Match the description. There is a little smell, but disappears. Elastic Band holds up well and no pressure. And go for a year and 3))) You need to steam.
V***a –
Seller umnichka, quickly sent order, dress it very quickly. It is great! 3года11мес size, height 103 cm.
O***a –
Looks good. If not dig deep as
N***m –
Great costume. Took size 6 to height 115cm, 6.5 years ago. My daughter loves it!
S***a –
Dress-SUPER! Rostov area went 16 days. Baby height 136 cm. Take 14 size. There Is lining.
V***v –
Dress very elegant! My Daughter loved it! Sorry that we no rim unicorn ordered.
N***a –
Suit is brilliant. Otherwise you will not tell! Fluffy skirt and without Bottom skirts, cotton lining at the top. A horn-big and twisted… My Daughter just love it! We are ready to New Year pop stars.
K***t –
absolutely love it . excellent quality have just ordered another thankyou
N***k –
Super. Ordered his daughter’s birthday and not regret, ordered early to order came during the came less than a month. All sewn okuratno, no strings sticks, transport packaging is not damaged, as he and goods. Very bright and lively. Ha my now growth 111 cm, even 5 years, so dress Point to Point in size and age, dress bolshemerit so you can safely at least year. Thank you for the help.
Y***f –
Love it ! ? My little girl loves it too . The colors are beautiful. The colors are a little bit lighter in rl. Very quick delivery to the Netherlands. Ordered 21-10 and got it 27-10 (6 days) My daughter is almost 9 years old and about 1.39 m. I took a size 12 ,but I recoment (for grow) a size 14 for kids 10+
A***k –
The dress just love it!!! As magnificent as a ballerina))) Bright, high quality, a little thread, but not critical! I did not expect such a fee for the money, store recommend! Delivery fast, ordered daughter birthday; she is happy! Long time to choose the dress and not wrong! Thank You very much!
C***d –
Absolutely adorable and great quality. Arrived super fast as well!!!
A***a –
Product description. But! The rim is made very carefully-ears раскоканным, stones on the flowers fall off