Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
V***y –
Отличная маска, ярко светит!
Customer –
Besteld op 21.09, bezorgd op 12.10. Goed verpakt, niets beschadigd. Masker werkt zoals ik had verwacht. Vooral in het donker erg tof en dat voor die prijs. Minpunt: vervelend hoog piepje dat je hoort als je de verlichting aanzet; dat komt uit de unit waar de batt. inzitten. Maar als je dat kastje in je broekzak stopt, heb je er eigenlijk geen last van.
E***l –
Упаковано всё отлично, сама маска дошла до Сахалинской области за 11 дней, без каких-либо сколов или трещин, в хорошем состоянии, присутствует писк, когда включаешь, не думаю, что это такая уж и великая проблема, в темноте светит ярко, в общем, я доволен.
L***v –
Cool
G***a –
În 10 zile a ajuns. Este ok și recomand cu toată încredere în vânzătorul. 10 +
T***z –
item came extremely early and is exactly how it is described also was packed very well
A***x –
The mask is super cool and arrived fast there’s a buzzing sound but you don’t even notice
S***J –
Got it in 2+ weeks in USA. Packed really well and looks exactly as in the description. Highly recommend.
J***o –
Shipping was fast
R***n –
This color shows up so well!!! Thank You!!!
I***a –
Cool mask for kids this Halloween, when turn on light it have a little sound but it doesn’t bother at all.
U***j –
I got it really quick … luv it
C***z –
Tal como la descripción a mi hijo le encantó, se los recomiendo.
D***s –
Just like the pictures
A***v –
Маска супер!товар соответствует заявленной информации!все работает корректно,выглядит отлично!упаковка тоже порадовала
J***a –
Маска классная, в Московскую область (г.Раменское) приехала за 12 дней. Упаковано оооочень хорошо ( маска как будто внутри надувного Шарика) при транспортировке сломать сложно. При свечении датчик слегка пищит, но это нормально. На улице или на дискотеке этого писка не слышно. Продавец хороший. Всем рекомендую.
D***k –
Well packed came good condition.. All works (3modes)100% there is a little noise from battery box
L***n –
increíble, el paquete viene protegido,tres distintos tipos de luz , envió rápido. sólo que la caja hace un ruido pero se podría soportar
O***s –
Все просто супер! И товар и скорость доставки! Сын счастлив))) Огромное спасибо продавцу! 6 звёзд!!!
X***x –
Sorry for the lack of photos just know it does work and at night I turned the lights off in my room so this is how bright it gets in darkness and the eye holes arnt noticeable! You need 2 double A batteries and the mash does have a little buzz like one of those neon diner signs where its a show or movie and it’s old and hardly anyone is in the place.