Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
B***b –
I arrived intact. Good packaging شكراً for store
M***a –
Excellent trimmer, good delivery, ordered from Russia, delivered within 3 days. With the store did not communicate, did not track the parcel. Everything works, the trimmer is charged. Thank you, we will use.))))
S***y –
Ordered the machine 08.06.2020-received by courier in Saratov 16.06. 2020.all the whole-packing except the factory box-no, but nowhere is it worn. Everything works, the battery was charged. He tried only a mustache-I did not expect to come so quickly and cut. The quality of the goods and the store is satisfied. To the store Thank you so much!!!
O***a –
Delivery in 3 days! Super! Took for a haircut of children. At the nozzles rounded ends, it is convenient that they do not scratch the head. It is also very convenient that it does not work from the wire and shows the remaining time. For children’s hair is the most! Thick hair I doubt that it will settle ..
V***v –
Everything came quickly, in 5 days. I have not checked the work yet.
V***v –
Happy with the goods! Came early. Took for the beard, haircut well.
L***a –
Everything according to the description, works properly and does your job well, at least for personal use.
D***v –
This is mega fast delivery! I’m in shock! The first time) as in the online store ordered) it is clear that from Russia, but still. May 11 ordered, 14 brought courier to the door. Free shipping. The machine is well packed, charge for 60 min. Total: cool machine at very good price with fast delivery. Recommend it.
R***r –
It’s great. Fast delivery. The store is sociable! Shorter recommend) kick. Haircuts perfectly smoothly without tearing hair)))))
L***a –
Ordered 08.05 In the evening, and already 11.05 received, this is super fast delivery, brought Courier. He called at 10 o’clock, and he brought it at 13 o’clock. Packed simply in a package, but nothing to mention, everything in excellent condition, ordered delivery from Russia. The kit is very even super, full of all nozzles, stand, pouch, oil, comb, fork Europe. At work I will write later, a gift to the spouse.
S***n –
Product excellent matches into Israeli מאד satisfied
V***z –
Quick and it looks great, lack of proof, I recommend
I***n –
Product quality is super! Thank you store!
K***k –
Large box in only one in this quality is very good Hot shipping is ten days or so Jam
G***R –
Very happy with the order, but from March 4th to date 26 days passed, the delay is understood. Mostly for the covid19, but I really like the cutting machine, it comes very well wrapped with bubbles and with the battery charged. I recommend this store
A***n –
Fantastic. All perfect. Works great. Definitely recommend.
Y***k –
From order to delivery it was about 5 days passed and the company imlled in hand. spent, Everything in stock and in work is also checked. I do not know who has but I have all the nozzles perform their function well. with the brands faced and did not feel the difference so I decided that to pay for it does not make sense And the talk that in the brands the acamulator works for a long time so that money for two Said and says can everything. Here This goods is satisfied and the store fulfilled his task (separate to him) and the goods It’s normal.
Y***v –
It’s been exactly a month since the order. Not tracked, delivery by courier to the apartment. Fully charged. I’m gonna drop off later on.
G***v –
Delivery to the IML door, but cut to three! Nozzles a lot, little reason
V***v –
Semi-radiant within 8 days, fast shipping,, on the appearance is done normally, look at how much is enough, minus say for shaving, generally not fit, for the nose са would be normally but does not clean up to the end, the rest hasn’t checked yet in the case