Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Corresponds to the description of the article, it is what I was looking for, they are fine and elastic, they adapt to a normal adult face, that’s what I was most worried about, since I have bought others that did not serve as an adult even if they advertise it Very happy with the purchase
arrived sealed. Grows well. The package is clean. Grows well. A little small. It arrived in 6 weeks. It’s already sold cheaply in Japan.
Pictures for children came others, a little upset.
The masks are great. On a very wide face or large head will pull behind the ears. Not for big men, in general. Each mask in a separate sealed package.
Fast shipping.. they arrived very fast and they are a good quality and a perfect fit
Good, quality masochki in individual packages, to the touch pleasant. The order went to Moscow for about a month. Thank you.
Patogios kaukės. Tiks smulkesniam veidui, ar vaikui. Truputėlį veržia ausis. Jei platus Veidas, nerekomenduoju. Šiaip ESU patenkinta. Typewriter laukti reikėjo beveik du mėnesius.
Arrived to UK in 2 weeks! Good selection of colours. They are light and breathable for summer. I like them
Very comfortable and good quality. Looks like you’ll be fresh, so I sure use them a lot. Thank you
The goods came in a month, the quality is average, corresponds to the price.
Delivery to Petrozavodsk for 15 days of mask we liked
The normal size and fabric is dense. It’s very hot in the summer. On a bike or scooter just right. Blown in moderation. To Moscow 37 days.
Very good presentation. Although I got a few repeated ones. And that’s not funny.
They are small, as their name indicates are for niñ @ s, but all very pretty.
The masks are very beautiful, the quality is thin, it is easy to breathe, there is a small smell, but quickly weathered. In my opinion, quite comfortable because. Very soft and do not press on the ears.
Shvidkisna delivery. Before the car came for 3 types. They’ll bring them to their own place, and they’ll give them to themselves. Thin нагадують marlu in 4 Shari. On Leito Te scho Treva. For dietini 5 of the trochal trochs, it is not scary for the hohach to walk and super.
Apparently good quality Let’s hope they last long enough.
Perfect, it came very fast, I recommend, very happy
Tracked, was combined into a general parcel. It’s been a month. Accordingly description. But it seems to me that adult men will not be enough. On a not tall girl, thin norms.