Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***u –
All right, they shine well, cool. I am satisfied
R***s –
The H8 is not producing the light I expected. Compared to the osram H8 cool blue Intense the light beam is almost the same if not dimmer. The difference is the color is white-ish.
Y***v –
Thank you very much
I***o –
Cool light bulbs I advise.
h***s –
Very good product
Customer –
Everything is correct and very fast shipping, only the others that I bought from the same seller two years ago bring more led than these and shine more if they last the same, thank you.
N***a –
Tracking number does not match. Otherwise everything is fine
Customer –
Excellent quality HLXG lamps With cooling fan. Ordered such for about two years Back. Work great so far without problems. HLXG quality manufacturer. Recommend!
V***u –
Everything perfect, fits very well
K***u –
The bulbs came to me very quickly, they work, as always everything super
J***z –
Everything perfect. Good light
c***i –
I’ll write you well.
A***v –
Item received. But not yet St Ail. Before that I took lamps from this seller. Worked for a year. One lamp was burning. Took again, let’s see how much they work.
m***j –
Order received in 12jrs Customs free (DDP) rest to test
d***e –
Superb lighting very good product
K***u –
Very quickly the goods arrived to me. So far everything is OK
l***v –
Perfect
O***v –
Quality lamps.
A***r –
The flight is normal, they are satisfied.
R***a –
good stuff mate. thanks, just had to buy a HB3 and bought from you again.
D***v –
The lamps work well like my previous orders with this seller, but this time the lamps are slightly different, the fan is smaller and the bulb itself is changed! That I did not like that the light is less bright than in my previous orders!!! hoped that the new lamps would be brighter than with the old batch????
7***r –
Great
Customer –
Just got these Led Bulbs today to replace my halogens on my honda and I am very impressed they are super bright white and pretty easy to install and for a affordable price compared to others that are $100. BTW they came recommended already by my brother so thanks to him.
E***n –
I order 3 times. Enough for half a year. Shine perfectly.
Customer –
all ok
Customer –
Delivery as always fast. I buy it not for the first time already. Light White in P TF lenses chose for summer. Packed well as requested. I advise the product and store. Work for a long time. Out of more than a dozen purchased sets, only one PTF burned out and one near (one board has been restored and is still working)
Т***а –
The bulbs came quickly in 3 weeks to the Sverdlovsk region. The seller is great, communicates, and quickly sent the parcel. I order not for the first time! Everything is simple! Thank you seller!
J***a –
It came to Me earlier than expected. Lamps are approved in Spain, and in the EU, and illuminate perfectly, and much more than halogens. The price is right. I recommend them.