Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Delivery from China to Kirov in 14 days (fast). In a branded zip bag. The product is fully consistent with the description and picture. The length between the ends of the terminals is 201,5 cm. The production is high-quality, neat, beautiful. Terminals in the instrument connectors hold well, enter without effort. The place of transition to the cable is rubber on both sides. Nothing clings, there are no cracks and chamferes. The cord is very hard to the touch, it is impossible to crush, and it bends very well. But accidentally overreach or break the cable will not work. The braid prevents the cord from becoming entangled or twisted. Collects dust, but also wiped easily. Technical characteristics do not measure, I am not a specialist. I took it for 370 rubles. The seller is sociable, honest. I have been buying his goods for many years, not cheap, but high quality. Recently, the claim is only for the packaging for the shipment of fragile devices (I ordered a mouse at the same time, came in a crumpled box, in a simple bag, but it works). I recommend it.
M***a –
Quality cable and well malleable, the way I was in need.
A***v –
Great cable. Quality as always at a height. Everything is packed in branded bags. Even the main package, branded.
V***B –
The adapter elements from plug to wire are not as soft as we would like. Bend quite a bit.
s***r –
The drawstring is made with high quality. The wire is flexible, the connectors are dense. The brand is valid. The seller is respect.
A***. –
The item received three days after the order, fully as described, quality????Recommend!!!
d***d –
An order from several positions reached Norilsk in 3 weeks. Was packed in branded bags + common plastic bag. Everything came together. The track was tracked throughout the journey. The quality is high, the product is as described. I recommend it.
J***a –
Quality = ugreen without photo because it is not the first product I buy from ugreen Came working both cables
A***K –
I advise everyone to buy in the official store. Seller discounts and delivery speed with excellent quality
F***a –
everything looks good. I still need to check how it works.
A***y –
Delivered in 3 weeks. The quality is good. I recommend the seller.
R***r –
Excellent quality, packed in two branded bags, parcel and cord. Tried for auto adapter, works. Delivery 3 weeks. I recommend the store and the seller. Everything worked out.
Customer –
Excellent. Cables well built, they feel like being resistant. I liked it a lot!
V***n –
The cord is excellent, made very high quality, ugreen keeps the brand, delivery to Moscow in 11 days. thank you.
F***N –
I have been buying ugreen for a long time, a lot of products, everything is always fine.