Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
P***a –
Great and beautifull
M***m –
Very happy. Very soft brush, beautiful. Shipping was long, but it is due to holidays, apparently.
A***a –
Super brush, Letual one brush is set as a whole, sloping not very thin, but still cool! Recommend
A***z –
Did this order the 26/09 reached the 26/10 to Tamaulipas Mexican. Came before the estimated time. Packed in a plastic storage tote, wrapped in plastic bubble. Each brush brings your individual sachet. Look beautiful like the image store. Only missing try. Thanks to the seller.
D***A –
Thank you so much, they are really beautiful ❤️ 15days to LV
P***a –
Arrived brush quickly, sound, despite the lack of packaging except normal package. Quality the price. There Is an unpleasant smell. About sticking a pile. Compared with tassels natural cloth, synthetic at all to use. Not Gaining and gives the material. Dry texture instantly fall off. But brush soft and beautiful. For it can be put 5)
D***o –
love it! came nicely packed,every individual in celofane, fluffy like a rabbit fur 🙂 havent yet tried out
A***a –
The quality is so good, the brushes are so soft , I really like it
R***r –
Very quickly arrived brush. Feel: soft, good stuffed. Size large. Number 11
V***a –
Parcel arrived after 2 weeks, soft brush but elastic, drains not fall out. No smell. Very happy, thank you. Recommend 🙂
V***h –
Before Moscow posting came in 3 weeks. Packed in a pupyrku, each brush in a separate bag, do not deformed. Very beautiful in appearance, soft, to the skin is very nice not prickly hairs do not fall. Advice. Thank you!
L***a –
Arrived in great condition embaladinho and many days earlier than expected. The product is beautiful and super soft. Loved!
M***y –
Very beautiful! Arrived very fast, well ahead of time. Recommend.
Y***s –
The brushes are gorgeous and very soft. very good quality. Recommend 100% Thank store.
Customer –
Brush were 20 days They Are not gold, as indicated by the store, and rose gold colors. still very beautiful. no defects on is was, Do not scratch, lint sticking anywhere. распишу pro brush, as see them I, from left to right. 1.Для powder or blush. tyazhelenkaya, soft, fine stuffed, not small, but not much. 2. brush for contouring бронзирования or blush. flattened. very soft, packed with a moderate. 3. brush highlighter. less than the first two. packed With medium, again very soft. 4. brush it is not clear why. possible for tone, it is hard and flat, think, To put her tone uncomfortable. 5. flat rastushevochnaya brush. again Xs for what, can for highlighter, soft. 6. regular rastushevochnaya brush, soft. 7. flat square brush, it can be applied to concealer eyebrow. tough. 8. brush barrel. for eye 9. beveled brush eyebrow, It is thick, it is not comfortable thin draw eyebrows. 10.Для shading pencil. 11. big brush, dense, konturinga or blush, dry textures in general) 5/5
M***I –
Synthetic brush, oochen beautiful and soft, and it compensates them negative, I have very strong climb these “hairs”!!!!!! the picture they more gold-that is, but in fact they are bronze with a pink tinge, but for me is a plus. later write, as they are in fact to behave. reached 14 days.
M***Z –
Las Brushes are Precious!! Very good furniture delivery time, the store is 100% reliable!!
L***a –
Good hands. Each brush packed. Very soft, color straight orange, I think there are pink gold, but it is not so important. Recommend.
S***v –
Good brush, come quickly, quality matches.
Customer –
Ameii Are beautiful and very fast, took only 1 month to get here.