Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***a –
Everything perfect arrived a day before the scheduled reception, sent from Guadalajara Fast and perfect. I’ll add if it works
m***m –
The result is correct, now it remains to be seen if it will last in time!
k***k –
works perfectly my lashes point downwards usually and they look great. this is after a week good value!
R***a –
Everything arrived on time, the packaging is not damaged. It remains only to check the material.
M***a –
It works perfectly. My straight eyelashes are lifted so much. I have long lashes now. Love it!
S***a –
Only 12 days shipping!! The box was well packed and the descriptions were clear. There are no tools to apply the liquids, or to protext the lower lashes. Make sure to buy one in advance. (you don‘t really need it tho) it‘s hard to glue the lashes upwards onto the lift pads.. it‘s not as easy as it‘s showed on the videoclip. But with some patience it worked. THE END RESULT IS AMAZING!
s***a –
Works well, it is necessary to prove how long it will last. Put another comment.
A***o –
As you describe it, I was able to make my eyelashes with a curve. I loved it. I recommend it. Shipping takes me only 13 days
Customer –
Works nice, its been a month and a half since i did it and it still looks fire
m***o –
Excellent I have already tried it and it looks very good .. Thank you seller
g***s –
Everything is super, sorry for no extra grabs and brushes, but works well. I’ll look at the result in time. Buy Paint separately
P***L –
It works very good. Just be patient and follow the instructions. Be careful! Glue can irritate your eyelids if you put too much, in general everything is good. Just follow the instruction. Also if you wait more than 10 minutes it will curl very good. I used S size and had to use a cotton pad soaked in warm water. One eye was too curly, another was perfect:) So please be careful and use M1 or M2 size.
M***o –
The deputy came to Kiev for 5 years, the rest did not test.
S***P –
Fast delivery. I have make my lash alone, it is not hard but if you have someone else to do, it will be better. I chose M but next time definitely M2 or L. With M they are very curly (on the picture can’t see well). I will make update to tell you how long will stay.
A***r –
Package received quickly (11th of April – 26th of April). Everything came packaged neatly. Used the kit right away! I have added the black and white photo of the progress, so it’s easier to see the difference. It is pretty easy to use, but I would advise you of some things: * let the glue dry a bit, not too much, before glueing the pads and eyelashes. * if you have longer lashes, start with larger pads – else you can curl your lashes too much (like I did). It’s better to start with a smaller curl, and figure your way in the future. Final thoughts – love it! ???????? And based on the reviews, they should last long.
U***r –
The goods arrived whole, well packed. But the delivery was delayed, unfortunately. Curlers are good, made of very soft silicone.
Customer –
Smaller than I expected but everything was there and arrived 4 days earlier. Thank you very much seller ????
E***s –
Arrived perfectly packed and in 15 days to Peru. I loved it, come the steps, the glue, 3 combs and 5 pairs of molds. I still don’t try it but later I will comment again on how I did with the kit. Thank you very much☺️
Customer –
AMAZING!! Definitely recommend 10/10 very fast shipping received not even a week after placing the order
e***e –
My package got lost and the seller then sent it back to me. Excellent seller and excellent communication I tested the kit of his arrival. For the first time, the result is very beautiful but I think that I would succeed even better next time the step that should absolutely not be missed is the gluing of the patch and eyelashes on it. I advise you to let the glue dry slightly (60/90sec) and I used the patch M (intermediate) because I did not know which one to take
Customer –
Order arrived quickly, the products are good. I ‘ve been using them for over a year
R***t –
a little longer delivery, but everything arrived in order. I haven’t tried it yet
C***i –
Product arrived perfectly well packed. Quite corresponds to the description fault by the seller. Remains to test if the product works well.
3***r –
Perfect invited it twice and it’s picked me up the perfectly
S***i –
Good product, I have small lashes and the result is not very obvious but in any case there is and you notice the before and after as in the photo
l***a –
I tried it on 3 divchats, I was spoiled, I cut it 8 x V, not crooking it, in the photo I got a play, ale tsylki for a photo, for content, really pidkruk without a play
О***а –
Everything came whole and not harmful! I haven’t tried it yet.
f***r –
It is so gooooood it really worked. I love it! no irritation, super safe to use.
Д***а –
I’m breaking my eyebrows, that one. Came in 2 days, in the nimechina. Duge Shvidko! Lines of appendages, more rock. Super, ale I’m sorry not to get it in the sets, patches and brushes for application. I bought such a Nabir, not here and there were brushes????️. ALE bought it for Amazon.
Customer –
Came fast and works well. I did my eyebrows and lashes with this kit. I like it and would recommend
S***a –
Already bought a few times, the glue is good and strong, the box arrived a little bit beaten but nothing to affect the product, everything arrived in perfect condition, I asked for it on March 3 and received it on March 15 at my home
D***a –
Received the product in perfect condition, very small, fast delivery in 3 weeks to Albania. Haven’t tried it yet
a***r –
it came for TEN DAYS, IM SO SATISFIED AND I ADORE IT
A***k –
Arrived in 3 days exactly the quality is good but as you can see in the photo my eyelashes are very sweet even I did a bad step but they did not get up much
f***r –
I have not tried it yet but I have seen that it is good, I arrive super fast in Mexico, thank you
M***o –
The truth is that it works, perhaps the first time it will be somewhat difficult for you and it will not be quite good but the second time it is super. The product takes me 3 months to arrive
V***o –
I have not tried it but it looks good quality, I arrived ahead of time
G***a –
Happy with all the 120%. The glue is also good, you don’t need to use tons of it, just let him breathe a little and he will grab everything with a bang. There is no brush to apply the formulations, so prepare it in advance. Better two, thin, small. The delivery is generally Super, in 19 days came to my village????????.