Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of magnideal.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A***v –
Received in time as indicated, and packed well, connected everything works at once, recommended product and seller
E***a –
A regular TV set-top box. Came very quickly, took it in five. Works. Took the simplest version for Internet TV. YouTube and everything else works. Seller Thank you
R***a –
Does not have IP with server, so will have to hire the service to watch the TV channels. Is a good device.
A***a –
I’m fine Do not click but marry. I went to the gap, came to the village. Seller recommend.
M***r –
Arrived very quickly. cool box! Checked so far that 2 out of 3 ordered everything works! Recommend!
S***r –
Excellent Android TV box, super fast mass app exchanges, no delays. Works perfectly. Supports IPTV and other streaming.
Customer –
The quality is great! It is too simple to use! And the speed is good! Its easy taking and installs all the apps easily! Also the quality of the video is inspiring!
m***r –
Great product. I marveled at the interface and how quickly it came. I am very happy with the purchase and the seller is a dear. I recommend too much.
Z***i –
I recommend TV Box is great thank you I’m happy with the purchase
Customer –
I have already tested the product and I am finding it very good, it took a while to arrive, but it arrived very well packed and with all components in perfect condition! I highly recommend!!! I am very pleased with the purchase!!!
A***v –
Received quickly. It took about three weeks before Estonia. Packed well. A funk thing. It costs my money, I think I bought it inexpensively. Thanks to the seller. constantly monitored. Original remote with built-in mouse. By the way, the Mi Xiaomi TV is perfect for boxing, it manages like a native. did not try the opposite. After Easter I drive to the fullest.
R***T –
All the peaceful sky overhead. This console as “People’s Car”. I recommend it.
B***r –
Very good product serves super well, it is fast and without delay, if you have TV LG follow the instructions to not be scared by the error it presents at first, but as soon as configure it works perfectly, congratulations AI seller Super recommend
G***o –
Product as described, well packed. Super fast shipping. Attentive seller and very solicitous. Super recommend the store.